Your privacy matters to us
How we handle your data with care and respect
Introduction and scope
This privacy policy explains how we collect, use, store, and protect your personal information when you interact with Kalytherivo services. We are committed to maintaining your confidentiality and follow all applicable laws in Malaysia.
By accessing our site or communicating with our team, you agree to the procedures described in this document. This policy applies to all users and visitors, covering both online and offline interactions.
Personal data we collect
We collect data you provide directly and information generated automatically when you use our services. This includes communications, participation, and usage details.
Data you provide directly
- • Details from website forms, including contact information
- • Email communications and participation feedback
- • Session registration or attendance information
- • User-submitted questions regarding mindfulness or support
- • Any feedback on your experience and suggestions
Information collected automatically
- • Device type and access location information
- • Browser type, language, and access times
- • Pages visited on our site or platform
- • App or service error logs and usage patterns
- • Cookies, analytics, and tracking data with notice
How we use your data
The information we collect helps us provide, support, and improve our mindfulness services. It is also used for essential communication and security.
- • Contacting you regarding inquiries or updates
- • Personalizing recommendations and mindfulness practices
- • Improving site usability and resource relevance
- • Ensuring your participation is safe and supported
- • Complying with legal and regulatory requirements
- • Analyzing service usage, trends, and engagement
- • Securing systems against misuse or data breaches
Our promise: We will never share your information for unrelated commercial purposes or outside parties unless required by law or your specific consent.
When data is shared
We only share your data externally for essential service delivery, regulatory compliance, or when you provide explicit consent.
Trusted service providers
Third-party IT or communication services may access your data solely to operate or improve our platform securely.
Legal requirements
We may disclose data if required by Malaysian law, regulations, or official investigations.
Anonymous statistics
Aggregated data may be used for research or improvement, without identifying individuals.
Your rights and control
You can access, correct, erase, or restrict the use of your data at any time. Contact us to exercise your rights or clarify any privacy concerns.
- • Right to request a copy of your data at any time
- • Right to correct inaccurate or outdated information
- • Right to request deletion of your records
- • Right to move your data to another provider
- • Right to object to processing in specific cases
- • Right to restrict use under set conditions
For any privacy questions or to exercise your rights, contact our team and we will respond as soon as possible.
Data security measures
We adopt strict technical and organizational measures to protect your information from unauthorized access, misuse, or loss.
Technical safeguards
- • Firewalls, encryption, and password protection policies
- • Secure communication and data transfer protocols
- • Access controls based on user role or responsibility
- • Monitoring for unusual access or security risks
Organizational safeguards
- • Staff privacy training and awareness initiatives
- • Regular audits, reviews, and compliance checks
- • Clear data handling and retention procedures
- • Internal reporting for suspected breaches
Data retention and deletion
We only retain your personal data as long as required for service or legal purposes. Unneeded records are securely deleted.
- • Account details kept while your participation remains active
- • Practice or session history until deleted or on request
- • Email and inquiry records kept for support and safety
- • Payment information only retained for relevant services
- • Marketing consent and preferences as specified by you
If you wish to have your data erased earlier, you may request deletion anytime.
Transfers outside Malaysia
Whenever we transfer your data abroad, we protect it under applicable Malaysia or international data protection laws and agreements.
- • Secure international transfer protocols in place
- • Assessment of receiving party’s protection standards
- • Written agreements with non-Malaysian processors
- • Notice provided if data is transferred outside Malaysia
Cookies and tracking
We use cookies and similar technologies to enhance site usability, analyze usage, and deliver a better experience. Details are explained in our Cookie Policy.
Cookie categories we use
- • Required for site operation, security, and core functionality
- • Help us analyze and improve service performance
- • Support remembering your preferences and settings
- • Enable enhanced features for comfort and convenience
You can adjust your preferences or block cookies via your browser at any time.
Updates to this privacy policy
We may revise our policy periodically. Any changes will be clearly posted with an updated date for transparency.
- • Email notice for major changes
- • Banner or popup announcing a significant update
- • Prompt within your user account dashboard
- • Clear summary on the policy page
Review this page occasionally for the latest information.
Contact for privacy questions
Reach out with questions or requests about your privacy rights.
Kalytherivo
Regus - Kuala Lumpur Bukit Bintang City Centre, Kuala Lumpur 55100 Malaysia
Phone: +60 9-438 9945
Email: content@kalytherivo.sbs
This policy was last updated January 3, 2026
Effective from January 3, 2026